The Ontario Water Wastewater Certification Office, and its’ parent company, HR Associates, strive at all times to provide high-quality services in a way which holds true to the principles of dignity, independence, integration and quality of opportunity as set out in the Accessibility for Ontarians with Disabilities Act, 2005.
HR Associates is committed to ensuring our business and services are accessible to everyone. We take great pride in providing accessible services to our clients, associates and public with disabilities. We are committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services in our office and in a similar way as other customers. We are committed to identifying, preventing, and removing barriers to accessibility, improving accessibility, and complying with the legal requirements under the AODA.
HR Associates Multi-year Accessibility Policy and Plan
Accessibility Customer Service Plan, Ontario Regulation 429/07
Customer Service Accessibility Feedback Form
Links – Legislation
For more information, questions, or concerns regarding accessibility at HR Associates or to request communication in an accessible format, please contact the HR Associates Accessibility Officer.
At HR Associates we are always looking to improve our service delivery and would like to encourage you to fill out our online Service Feedback Form and let us know how we are doing.