We are committed to processing your application in a timely manner. The chart below shows the timeframes we aim to meet for each application type, provided that your application is complete and does not require follow up.
A complete application is one where:
- all sections of the application are completed correctly and is signed by the appropriate individuals; and,
- all required supporting documentation is included.
| Department | Application Type/Action | Completed Within |
| Operator in Training (OITs) | Notification of OIT exam results | 7 business days |
| Issuance of an OIT certificate/licence | 10 days | |
| Exams | Processing of exam registration | 30 days |
| Notification of exam results (except OITs) | 30 days | |
| Notification of OIT exam results | 7 business days | |
| Upgrades | Processing of a certificate or licence upgrade application | 30 days |
| Renewals | Processing of a certificate or licence renewal application | 21 days |
| Replacements | Issuance of a replacement operator certificate or licence | 14 days |
| Facilities | Processing of a facility classification application | 30 days |
| Courses | Processing of a course evaluation application | 30 days |