Frequently asked questions and Tips for eForms

How do I complete and submit an eForm?

The form can be completed online or through a fillable PDF form. Each version of the form contains the same fields.

If you choose to complete the form online:

• You are able to draw your signature using the field provided.
• You can upload any required supporting documents.
• After completing the form, clicking the ‘Submit’ button will take you to the secure credit card payment portal.
• Following payment confirmation, the application is submitted to OWWCO.
• You will receive a confirmation email, which includes the following:
  • PDF a copy of the completed form as a PDF for your records
  • Submission confirmation number
  • Payment receipt (including a payment confirmation number)
• Please allow several minutes for the email confirmation to be received.
• Note: You cannot save your progress using the online form.

If you choose to complete the fillable PDF form:

• You are encouraged to open the PDF form document in Adobe Acrobat Reader.
• You are able to provide your signature by selecting an image file of your signature that will appear in the field provided.
• You can upload any required supporting documents.
• The fillable PDF form option allows you to save your progress and email the form to additional parties if needed.
• After completing the form, clicking the ‘Submit’ button will take you to the secure credit card payment portal.
• Following payment confirmation, the application is submitted to OWWCO.
• You will receive a confirmation email, which includes the following:
  • PDF a copy of the completed form as a PDF for your records
  • Submission confirmation number
  • Payment receipt (including a payment confirmation number)
• Please allow several minutes for the email confirmation to be received.

Can I complete the form in either official language, English or French?

• Yes, both English and French versions are of the forms are available:
  • English: Forms and Guidelines
  • French: Formulaires et directives

Can I include my Proof of Grade 12 or equivalent on my PDF/online form?

• You can attach your Proof of Grade 12 as a single file on the Examination Registration form.
• If you have several documents to submit, merge them into a single document. If you do not have access to a computer application that can do this, online tools such as Google’s Merge PDF, or follow WikiHow’s instructions, which provide options for Mac, PC, and web browser-hosted applications.

Do I need to know the details of the exam session before I complete the form?

• It is recommended that you visit the Exam Schedule for information on exam dates and locations prior to completing the Examination Registration form.
• For ease of use, the Exam Registration form includes links to the Exam Schedule.
• Use these links to ensure the exam session you want is still open when applying.

What happens if exam session I want to write at is full?

• Examination Registration applications are processed on a first-come/first-served basis.
• As a result, if an exam date and location status is showing as open when you are completing your form, the exam session may be full when your application is processed.
• To avoid delays the Examination Registration eForm has an option that allows you to select an alternate exam date and location.
• If your preferred exam date and location is unavailable, you will be automatically registered for your alternate exam date if space is available.

Can I apply for multiple exams at the same time?

• The Exam Registration eForm allows you to register for a maximum of two exams on the same day, one in the morning (Drinking Water) and one in the afternoon (Wastewater or Operator-in-Training).
• You cannot write two drinking water exams or two wastewater exams on the same day.
• If you would like to register for exams on more than one date, you will need to complete one Examination Registration form for each exam date.
• The Exam Registration form has an option that allows you to specify an alternate date/location for your exams, should your preferred exam date be full.
• It is recommended that you visit the Exam Schedule for exam dates and locations, before you begin completing the form.

How do I pay?

• After completing the form, clicking the ‘Submit’ button will take you to the secure credit card payment portal.
• The payment portal accepts Visa and Mastercard debit and credit payments.
• Interac payments are not supported.

What if my employer will be paying for my application?

There are a few options available if your employer will be paying your application fee:

1. Reimbursement:
   • Submit your completed application and pay the application fee through the secure credit card payment portal.
   • Forward the confirmation email, which includes the Payment Receipt to your employer as proof that your application has been submitted and the fee paid.
   • Your employer may now reimburse you for the application fee.
2. Use an authorized employer-provided payment card to pay the application fee.
3. Employer Submission and Payment:
   • Complete the PDF version of the application form, attaching any required supporting documents.
   • Save a copy of your application by clicking the ‘Save Form’ button at the bottom of the form.
   • Email the saved PDF application to your employer. Include written authorization for your employer’s representative to submit the application on your behalf.
   • The representative may then submit the application on your behalf and provide payment.
   • You will receive a confirmation email, which includes the following:
     • PDF a copy of the completed form as a PDF for your records
     • Submission confirmation number
     • Payment receipt (including a payment confirmation number)
   • If required for payment reconciliation, provide a copy of the confirmation email to your employer.

Important:

• Confirmation emails are sent to the applicant only using the email provided on the application form.
• If an email other than the applicant’s is included on an application form (e.g., shared work email, or another person’s email), the application will be closed and the fee refunded.

How do I pay for the issuance of operator-in-training (OIT) certificates/licences?

• You have two options for requesting OIT certificates/licences:
  1. You can use the Examination Registration form to request the issuance of OIT certificate/licences upon when you pass the OIT exam, or
  2. You can use the Operator-in-Training Certificate and Licence Issuance form to request the OIT certificate/licences at a later date.

I requested the issuance of operator-in-training (OIT) certificates/licences with my exam application, but failed the exam, what happens to the fees for the certificate/licences?

• If you failed your OIT exam, the fees charged for the issuance of OIT certificate/licences will be refunded to the payment card used to pay for your application.

Do I submit my application through the Water Wastewater Operator Certification System (WWOCS)?

• No, do not submit any applications through WWOCS, use either the PDF or online versions of the eForms.

What if I can’t complete the form electronically?

If you cannot complete and submit the eForm online, please contact OWWCO Customer Service directly.